Campaign Consultancy & Management Services

Our campaign consultancy and management services are designed to help businesses create and execute successful marketing campaigns that increase brand awareness, customer base, and revenue. Our team work closely with our clients to understand their business goals to develop targeted campaigns that resonate with their target audience.

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Our campaign consultancy and management services include:

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1. Research: We conduct in-depth research to understand our clients' target audience, market trends, and competitive landscape.

2. Campaign Planning: We work with our clients to develop comprehensive campaign plans that outline the goals, target audience, messaging, and strategies needed to achieve their marketing objectives.

3. Campaign Execution: We implement and manage our clients' campaigns across multiple direct marketing channels, including Events and Residential, Kiosk (shopping centre), Exhibitions, pop ups, Business to business/consumer, and call centre services.

4. Campaign Analysis: We provide regular dashboard reports and analytics to track campaign performance, measure success, and identify areas for improvement.

Consulting & Mentoring Services

With over 20 years of industry experience, we specialise in providing comprehensive consulting and mentoring services to businesses across various sectors.

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We understand the challenges that businesses face in today's dynamic marketplace.

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Our team of seasoned professionals combine their extensive knowledge with a deep understanding of the local market to deliver tailored solutions that drive sustainable growth.

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Whether you are a startup looking to establish a solid foundation, an established business seeking to optimise operations, or a company undergoing transformation, our consulting services are designed to meet your specific needs. From market research and competitive analysis to process optimisation and strategic planning, we provide the tools and guidance necessary to make informed decisions and stay ahead of the competition.

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Additionally, our mentoring services offer personalised guidance and support to aspiring entrepreneurs, emerging leaders, and professionals seeking to enhance their skills and capabilities. Our experienced mentors provide valuable insights, share industry best practices, and empower you to unlock your full potential.

Data, analytics & insight

At Kornastone, we understand the pivotal role that data, technology and insights play in shaping your business strategy. Our comprehensive range of data analytics and consulting services is designed to assist businesses of all sizes in extracting valuable insights from data, enabling them to make well-informed decisions, enhance operational efficiency, and discover untapped revenue streams.

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Our data management tools are designed to enhance transparency regarding customer motivations and behaviours. By integrating payment processors, CRM systems, customer demographics, acquisition rates, attrition data, and budget utilization, we can elevate campaign performance and propel your endeavours to new heights.

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The Kornastone team collaborates closely with your business to develop data strategies, solutions, and services. Our aim is to help you effectively utilise analytics and artificial intelligence, enabling you to support and shape future business strategies and performance, while also identifying new opportunities.

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Our expertise encompasses various areas, including:

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• Data analysis

• Market segmentation

• Segmentation analysis

• Behavioural and lifestyle marketing

• Identifying your next set of customers

Operations & Processing

Kornastone can provide business services that can be utilised by any business or be used in conjunction with any active client campaigns.

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Systems & Services Include:

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• Sales processing

• Customer service: independent complaints handling and re-education process

• Site booking & territory management

• Reporting

• Mystery shopping

• Invoicing & payments

• Financial forecasting

Quality Assurance & Customer Service

At Kornastone, our commitment lies in assisting businesses in achieving exceptional standards in both quality assurance and customer service. Collaborating closely with you, our team strive to create a customer experience strategy that is in line with your brand values and business objectives. We analyse touchpoints, map customer journeys, and execute strategies that enhance customer satisfaction and foster loyalty.

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Through our quality assurance services, we develop and implement robust quality management systems that are customised to meet the unique needs of your business. Our focus is on ensuring compliance with industry standards and regulations, establishing a solid foundation for achieving excellence in quality.

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With a team of skilled professionals, we are dedicated to providing tailored solutions that not only meet your specific requirements but also surpass customer expectations.

Customer Acquisition Campaigns

Kornastone offers expertise in designing, establishing, and delivering customer acquisition campaigns.

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Our experienced team of professionals create tailored campaigns that allow your brand to interact directly with your target audience.

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Whether it's through events, trade shows, local communities, telephony, or other direct initiatives, we leverage the power of human interactions to build strong relationships and drive conversions.

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Our comprehensive approach combines strategic planning, skilled personnel, and compelling messaging to ensure maximum impact and results for your business.

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Our services empower you to confidently broaden your customer base, and drive market presence to deliver outstanding outcomes for your business.

Contact Call Centre Services

The Kornastone outbound call centre services offer a wide range of specialist outbound touchpoints, inbound response handling and fulfilment services. These are designed to assist clients to connect with their customers, and target audience to achieve their business goals.

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Our team are equipped with technology and tools to provide a seamless personalised calling experience. We offer a range of services including inbound and outbound campaigns, customer acquisition, customer engagement and retention, and more.

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We work closely with you to tailor our outbound call centre services to meet your specific requirements. Our focus is on delivering measurable results that aligns with your mission, objectives, and budget.

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• New customer welcome

• Customer upgrade/downgrade

• Customer journey

• Lapsed customer reactivation

• Quality Assurance

Fundraising Solutions

As a full-service marketing agency, Kornastone provides a complete and integrated set of services and fundraising solutions for not-for-profit and charity organisations.

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We believe in a donor-centric approach and put the supporter relationship at the centre of everything we do. Our services are built with the donor experience in mind.

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Kornastone understand the value of an integrated, multi-channel donor campaign. The outsourced face-to-face fundraisers have a nationwide reach that will amplify your cause and bring in valuable supporters.

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Our team of experts work with not-for-profit organisations to create and execute successful fundraising campaigns that provide end-to-end solutions including planning, strategy, implementation, and analysis.

In accordance with an organisation’s vision, mission and ethos, our fundraising solutions adopt your organisation’s cause to ensure your donors have the best possible experience, and your organisation is sustainable for the long term.

Commercial Solutions

We specialise in commercial solutions, providing businesses with a range of services, including marketing, customer engagement and acquisition, and branding.

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Our team of experts work closely with businesses to understand their unique needs and develop customised solutions that align with their goals. We have extensive experience in various industries, including telecommunications, energy efficiency, and global online food solutions groups, among others.

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Whether you are looking to launch a new product, expand your customer base, or improve your presence, our goal is to achieve growth objectives by providing comprehensive solutions that drive results.